Prerequisite:

Question: What is the purpose of the ServiceNow Certified Implementation Specialist - IT Service Management exam?

Answer: The exam certifies that you have the skills and knowledge to configure, implement, and maintain ServiceNow ITSM applications.

Question: Who should take the exam?

Answer: The exam is open to anyone interested in becoming a ServiceNow ITSM Certified Implementation Specialist, including ServiceNow customers, partners, employees, and others.

Question: What does the exam cover?

Answer: The exam covers a wide range of topics related to ServiceNow ITSM, including:

• ServiceNow platform overview
• IT service management (ITSM) concepts
• ServiceNow ITSM applications and functionalities
• Configuration and implementation of ServiceNow ITSM applications
• Maintenance and support of ServiceNow ITSM applications

Question: What resources should I use to prepare for the exam?

Answer:

• Official ServiceNow resources:
• ServiceNow training materials
• ServiceNow Product documentation site
• ServiceNow developer site
• Recommended ServiceNow training courses:
• Welcome to ServiceNow
• ServiceNow Administration Fundamentals
• ServiceNow Administration Advanced
• ServiceNow Get Started with Now Create
• ServiceNow Platform Implementation
• CMDB Fundamentals
• Certification Preparation Material Provided by https://QuickTechie.com and Audio Books available on this link https://www.quicktechie.com/readiobook/ .

Question: What are the required ServiceNow training courses?

Answer:

• Required courses:
• ServiceNow ITSM Fundamentals
• ServiceNow ITSM Implementation

Question: How do I get a voucher to register for the exam?

Answer: You will be eligible to receive a voucher code to register for the exam upon completion of the ServiceNow ITSM Implementation course.

Question: What topics are covered in the exam?

Answer: The exam covers six learning domains, each with a specific weighting:

• Incident Management (25%): 15 Questions
• Problem Management (15%): 9 Questions
• Change and Release Management (25%): 15 Questions.
• Service Portfolio Management (5%): 3 Questions.
• Service Catalog and Request Management (25%): 15 Questions.
• Configuration Management Database (5%): 3 Questions

A detailed breakdown of sub-topics within each domain is available in the official exam specification document.

Question: How do I register for the exam?

Answer:

1. Create a Webassessor account: https://www.kryterion.com/frequently-asked-questions/
2. Link your Webassessor account to your Now Learning account.
3. Register for the exam using your voucher code.

The exam can be taken at a Kryterion Test Center or online with proctoring.

Question: How many questions are on the exam?

Answer: The exam consists of 60 questions.

Question: What types of questions are on the exam?

Answer: There are two types of questions on the exam:

• Multiple choice (single answer): Choose the one answer that best answers the question.
• Multiple select (select all that apply): Choose all the answers that correctly answer the question. Partial credit is not awarded.

Question: How do I know if I passed the exam?

Answer: You will receive a pass or fail result immediately after completing the exam. The result is conditional, meaning it can be reviewed later and revoked if ServiceNow finds that you violated their Test Security Policies.

Pass Result:

• Indicates you earned the certification.
• No detailed score information is provided.
• You need to pass delta exams and pay annual fees to maintain the certification.

Fail Result:

• Indicates you did not earn the certification.
• You will see the percentage score you achieved in each learning domain.
• Focus on improving your scores in the lowest-scoring domains for your next attempt.